Frequently Asked Questions
Everything you need to know about the world's oldest barbershop and our premium grooming essentials.
What is the history of Truefitt & Hill?
Established in 1805, Truefitt & Hill is recognized by the Guinness Book of World Records as the world's oldest barbershop. We have served the British Royal Family for nine consecutive reigns.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by destination but generally arrive within 7-14 business days.
What is your return policy for grooming products?
Due to hygiene reasons, we can only accept returns on unused and unopened products in their original packaging within 30 days of purchase.
Are your products suitable for sensitive skin?
Yes, many of our ranges, such as our Ultimate Comfort collection, are specifically formulated without added fragrance or harsh irritants to cater to sensitive skin.
Do you offer international shipping?
We ship our premium grooming products worldwide. Please note that customs duties and local taxes may apply depending on your country's regulations.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.